# i60 — Full Company Profile (for AI Consumption) > This is the detailed version of https://i60.co/llms.txt > Last updated: 2026-07 --- ## Company Overview i60 (trading name of i60 Group (Pty) Ltd, formerly iSixty Services) is an AI-first software company with deep insurance domain expertise. Founded in 2005 in South Africa, i60 has evolved from an insurance software company into a diversified technology group. We build enterprise platforms, AI-powered tools, and productivity SaaS — making intelligent software accessible. ### Company Structure - **Trading Name**: i60 - **Legal Entity**: i60 Group (Pty) Ltd - **Former Name**: iSixty Services - **Subsidiary**: i60 Global (international software development, AI integration, legacy modernization) - **IT Services Subsidiary**: CloudNexus (cloud infrastructure, cybersecurity, 24/7 enterprise support) - **AI Division**: Document Intelligence, RAG Systems, and Automated Underwriting ### Technology Stack & Capabilities - AI/ML: Large Language Models, RAG, Document Intelligence, Computer Vision, Predictive Analytics, Agentic Workflows - Frontend: Astro, React, TypeScript, Tailwind CSS - Backend: C#, .NET, Node.js, Python, FastAPI - Cloud: Vercel, Azure, AWS - Specialties: Insurance domain software, agentic AI development, RAG platforms, document processing, legacy modernization, OutSystems migration --- ## Products (12 Total) ### Flagship Platforms #### Cafe Lite — The Operating System for Modern Brokers (COMING SOON) A next-generation platform built from the ground up for insurance brokers. Combines CRM with AI-powered insights, automated workflows, and intelligent pipeline management. **Full Description**: Cafe Lite is the future of broker operations. Designed as a complete operating system rather than just another CRM, it brings together every tool a modern insurance broker needs — from pipeline management and client intelligence to automated renewals and AI-driven insights. Built with agentic AI at its core, Cafe Lite doesn't just store data — it actively helps brokers close deals, retain clients, and grow their book of business. **Key Features**: - AI Pipeline Management - Client 360 View - Automated Renewals - Intelligent Workflows #### Mocha Platform — The Complete Insurance Management Platform Flagship end-to-end insurance platform for insurers and UMAs. **Full Description**: The Mocha Platform is i60's battle-tested insurance management ecosystem, built in close collaboration with industry experts over years of iterative development. It powers some of South Africa's most respected underwriters and UMAs, handling millions of policies with the reliability that insurance operations demand. Mocha is not a single application — it's a unified platform comprising the core policy and claims engine, LedgerR for insurance accounting, and Espresso for broker analytics. **Key Features**: - Policy Administration & Claims Processing - Underwriting - LedgerR — Integrated Insurance Accounting (premium accounting, commissions, regulatory reporting) - Espresso — Broker Performance Analytics (dashboards, trend analysis) ### AI & Intelligence #### i6.chat — Multi-Model AI Chat (NEW) A multi-model AI chat platform with reusable prompt templates, conversation history, and team workspaces. - Website: https://www.i6.chat **Full Description**: i6.chat gives teams a unified interface to multiple AI models — GPT, Claude, Gemini, and more — with the structure needed for professional use. Create and share prompt templates, organize conversations by topic, and switch models mid-conversation. Built for teams that use AI daily and need consistency, not just a chat window. **Key Features**: Multi-Model Support (GPT, Claude, Gemini), Prompt Templates, Conversation History, Team Workspaces #### Kova — RAG Knowledge Platform (NEW) Production-grade RAG platform that turns documents into an intelligent, queryable knowledge base. - Website: https://kova.chat **Full Description**: Kova is a cutting-edge Retrieval-Augmented Generation platform built for teams that need accurate, grounded answers from their own documents. It combines hybrid search (dense + sparse), cross-encoder reranking, knowledge graph extraction, and a self-correcting retrieval loop (CRAG) to deliver answers that are actually trustworthy. Multi-tenant by design, Kova supports PDF, DOCX, PPTX, Markdown, CSV, images, and more — with a 4-tier quality ladder from fast single-call responses to thorough multi-step reasoning. **Key Features**: Hybrid Search (Dense + Sparse + BM25), Knowledge Graph Extraction (LightRAG), Self-Correcting Retrieval (CRAG), Cross-Encoder Reranking, Multi-Format Ingestion, Multi-Tenant, 4-Tier Quality Ladder (Fast/Standard/Thorough/Max Quality), Contextual Enrichment, Query Decomposition, RAGAS Evaluation Framework #### Maia — AI-Powered Invoice Processing Revolutionary AI-powered invoice processing as a backend service. **Full Description**: Maia transforms how organizations handle invoice processing. Using advanced AI and machine learning, it automatically extracts, validates, and categorizes invoice data with remarkable accuracy. While originally built for insurance, Maia's intelligent processing capabilities are valuable for any business that handles high volumes of invoices. **Key Features**: Intelligent OCR & Machine Learning, Auto-validation, Batch Processing, Up to 90% reduction in manual processing ### Insurance Tools #### i60 Rate — Intelligent Ratings Engine Completely customizable insurance ratings engine. **Full Description**: i60 Rate gives insurers and UMAs complete control over their pricing. Unlike rigid rating systems that force you into predefined models, i60 Rate is infinitely configurable — supporting unlimited rating factors, complex interdependencies, and dynamic pricing rules. It integrates seamlessly with the Mocha Platform and can also operate standalone. **Key Features**: Unlimited Rating Factors, Dynamic Pricing, Multi-line Support, Real-time Calculations #### Cortado — Field Assessment, From Allocation to Settlement A field-operations platform for assessors and inspectors. Runs standalone or integrated with Mocha. **Full Description**: Cortado is built for assessors first. Field agents use it on the road to capture photos, notes, measurements, and signatures at the scene; back-office teams use it to allocate jobs, manage appointments, track SLAs, and surface risk before it becomes loss. Motor is where Cortado cuts its teeth — full disposal workflow, parts and labour costing, salvage and write-off handling — but the platform extends naturally to any field-assessment line. Independent assessor firms, loss adjusters, and inspection bureaus use Cortado as their primary operations system; insurers on Mocha plug it in as the field-assessment module. **Key Features**: Job Allocation & Dispatch, Mobile Field Capture, SLA & Pipeline Visibility, Motor Disposals Workflow, Multi-Tenant API & Webhooks ### Productivity & SaaS #### IntelliDesk — All-in-One Helpdesk & Project Management (NEW) Unified platform for helpdesk, project management, and client communication. Eliminates scattered tools with a single source of truth. - Website: https://intellidesk.co **Full Description**: IntelliDesk is a unified customer-facing platform that eliminates scattered communication across multiple tools. It brings together helpdesk ticketing, project management, and client communication into a single source of truth. With universal email sync (Gmail, Office 365, IMAP), AI-powered automations, and a self-service client portal, IntelliDesk is built for any team that manages client requests. **Key Features**: Shared Inbox & SLA Tracking, Kanban Project Boards, Universal Email Sync (Gmail, Office 365, IMAP), Client Portal & Knowledge Base, AI Automations **Industries**: Software Development, Insurance Brokers, Accounting Firms, IT Support, Legal Practices, and more #### i60.Meridian — AI-Powered Scheduling & Calendar Intelligence Modern scheduling platform that eliminates the back-and-forth of meeting coordination. - Website: https://i60-meridian-production.up.railway.app/ - Key Features: Custom Scheduling Links, Group Polls with Auto-Booking, Google Calendar Sync (6 calendars), AI Agent Integration (MCP), Timezone-Aware Scheduling #### MergeFlow — Personalized Email Campaigns at Scale (NEW) Import contacts, build AI-assisted templates with merge fields, and track every delivery in real time. - Website: https://mergeflow.email - Key Features: AI Template Builder, Contact Import, Merge Field Personalization, Real-time Delivery Tracking, Team Workspaces #### i6t — Smart Link Management URL shortener and link management tool with advanced analytics. - Website: https://i6t.co.za - Key Features: Advanced Analytics, Team Collaboration, API Access, Custom Domains #### Audit and Comply — Evidence-Backed Vendor Compliance (NEW) The South African platform for Joint Standard 1 & 2 due diligence. Insurers and UMAs assess every service provider on the Standard's own section 7.5 checklist, keep the evidence the Prudential Authority expects, and re-assess on schedule — with an immutable audit trail for the day a regulator asks. - Website: https://auditandcomply.com - Key Features: Joint Standard 1 & 2 Assessment Packs, Evidence Tracking & Expiry Reminders, Weighted Risk Scoring, Four-Eyes Review Workflow, Immutable Audit Trail ### Lab Projects (9 — pre-production, free to use) #### Evidently — ISO 27001 ISMS System of Record (BETA) Unified platform for ISO/IEC 27001 certification, built for South African financial-services suppliers facing Joint Standards 1 & 2 due diligence. All 93 Annex A controls pre-seeded, controlled documents with immutable version history, and recurring tasks that capture timestamped, append-only evidence. Integrates with Audit and Comply for live supplier assurance. - Website: https://evidently-isms.com #### i60.Cortex — AI Command Center (PREVIEW) Desktop app replacing dashboards with conversational AI. 25+ tools, Google Workspace integration, multi-model support, zero telemetry. #### i60.Inspect — Vehicle Verification for Insurance (ALPHA) Dual-surface platform: insurers create journeys via API, policyholders complete phone-first capture. AI-assisted plate matching and damage screening. #### CPlusVoxType — Voice to Text, Anywhere on Windows (FREE) System-wide dictation using local Whisper models. CPU and CUDA editions, six model sizes, no internet required. #### i60.Estate — Property & Asset Management, as a Service (ALPHA) BaaS platform for property and asset managers — from residential portfolios to commercial estates. Lease lifecycle, maintenance routing with AI triage, inspections, vendor management, financial reporting, and tenant communication, exposed as APIs and a managed control surface. Multi-tenant and API-first. #### i60.Agency — Property Sales & Rentals Agency Platform (PREVIEW) The retail counterpart to Estate. A complete administrative platform for property sales and rental agencies — listings, applications, offers, contracts, FICA & regulatory compliance, commission tracking, agent management, e-sign on every contract, and multi-branch reporting. #### i60.Ledger — Accounting Practice Operating Layer (BETA) Purpose-built operating layer for accounting practices running on Xero, SimplePay, and Dext. Adds a CRM, client onboarding with KYC and engagement letters, workflow boards per client (month-end, year-end, payroll), and practice-wide reporting — so the practice runs as a single product, not five tabs. #### mrkdwn.me — Knowledge Management Platform (PREVIEW) Obsidian-inspired knowledge management. Write in Markdown, connect ideas, ask AI about your notes. - Website: https://www.mrkdwn.me/ #### CmdCLD — Multi-Session Claude CLI Manager (PREVIEW) Tiled terminal grid for managing multiple Claude CLI sessions. Session persistence, editor integration, clipboard screenshots. - Source: https://github.com/LeonNel123/i60.CmdCLD --- ## Services (Full Details) ### 1. AI & Agentic Development Custom AI solutions, agentic workflows, and LLM integration. We build intelligent systems that automate complex processes and unlock insights from your data. - **Capabilities**: LLM Integration, Agentic Workflows, RAG Systems, Document Intelligence, Predictive Analytics ### 2. Insurance Platform Implementation Deploy and configure the Mocha Platform for your insurance operation. Full implementation including data migration, customization, and training. - **Capabilities**: Platform Setup, Data Migration, Custom Configuration, User Training ### 3. Custom Software Development Bespoke software solutions tailored to your unique business requirements. From concept to deployment, we build software that drives real value. - **Capabilities**: Full-Stack Development, API Design, System Architecture, Quality Assurance ### 4. Data Integration & Modernization Connect disparate systems, modernize legacy platforms, and create unified data ecosystems. We help you unlock the value trapped in siloed systems. - **Capabilities**: System Integration, API Development, Legacy Modernization, Data Migration ### 5. OutSystems Migration Specialist capability to help organizations migrate off OutSystems to modern, maintainable technology stacks. Preserve your business logic while gaining full control of your codebase. - **Capabilities**: Code Analysis, Migration Planning, Incremental Transition, Knowledge Transfer ### 6. CloudNexus IT Services Through our subsidiary CloudNexus, we provide comprehensive IT infrastructure services including cloud hosting, cybersecurity, managed IT, and 24/7 enterprise support. - **Capabilities**: Cloud Infrastructure, Cybersecurity, Managed IT, 24/7 Support --- ## Clients Our technology powers leading South African insurance underwriters and specialists: - **Strategic Insurance Systems (Stratsys)**: A cell-captive general personal and commercial lines underwriter with over 20 years of excellence. Committed to broker relationships and exceptional client service, powered by the Mocha platform. (https://www.stratsys.co.za/) - **Opportuna**: Specialized engineering insurance experts offering Contract All Risk, Plant All Risks, Machinery Breakdown, and Electronic Equipment coverage for the construction and engineering sectors. (https://opportunaum.co.za/) - **Tradesure**: Business insurance specialists providing comprehensive coverage for trucking, commercial enterprises, and SMEs. An authorised Financial Services Provider delivering tailored insurance solutions. (https://www.tradesure.co.za/) - **The Liability Company**: Combining traditional wisdom with fearless innovation in liability insurance. Specialists in Allied Health Malpractice, Professional Indemnity, and comprehensive liability products. (https://theliabilitycompany.com/) - **Kido Pet Insurance**: No-nonsense pet insurance with effective and affordable plans, no upper age limits, family plans, and no sub-limits. (https://kidopet.co.za/) - **Certus Risk Solutions**: Specialists in building loan security insurance, protecting financial institutions and property owners with comprehensive coverage for large-scale property developments and mortgage portfolios. --- ## Portfolio Highlights - **iConnect** (Life Health Solutions): Comprehensive health and wellbeing platform powering employee wellness programs. Development partner. - **COD App** (Life Healthcare): Clinician booking management system for health assessment scheduling. - **Primary Healthcare Mobile App** (Life Healthcare): Virtual wellbeing tool for accessible primary healthcare. - **Vigor** (Corporate Wellness): Digital wellness platform with fitness tracking and mental health resources. - **Life Health Solutions Suite** (Life Health Solutions): Integrated employee wellness and occupational health systems. Supplier partner. - **Enterprise Insurance Implementations** (Multiple Insurers): Mission-critical insurance platforms handling millions of policies. --- ## Company History & Timeline ### The Foundation & Local Era (2005–2012) - 2005: Grant McDonogh establishes iSixty Services - First C#-based policy management system with local installs - Transition to Remote Desktop model for centralized access ### Web Transition (2013–2015) - ASP.NET integration, moving away from desktop-only - First web-based claims management tools ### The Low-Code Revolution (2016–2018) - 2016: Strategic pivot to OutSystems; birth of "Cafe" platform - 2017: The Great Migration — all data migrated to Cafe ### Global Expansion (2019–2021) - 2019: Expansion into OutSystems Professional Services - 2021: Front-end completely rewritten in React ### Corporate Restructuring & AI Focus (2022–2024) - 2022: Leon Nel appointed CEO - i60 Global subsidiary formalized - Launch of AI-powered tools: i60 Rate and Maia ### The Modern Group (2025–2026) - i60 Group — renamed to reflect diverse tech interests - CloudNexus launched for cloud and cybersecurity - Cafe Lite development begins - Launch of Kova (RAG platform), IntelliDesk (helpdesk), MergeFlow (email campaigns) - Product portfolio expanded to 14 products --- ## Leadership ### Leon Nel — Chief Executive Officer Leading operational scaling and strategic growth since 2022. - LinkedIn: https://www.linkedin.com/in/leon-nel-0b24419/ ### Grant McDonogh — Founder & AI Division Lead Founded iSixty in 2005. Now leading AI expansion, customer acquisition, and the AI Division. - LinkedIn: https://www.linkedin.com/in/grant-mcdonogh-1b748424/ --- ## The i60 Ecosystem Today - **i60 Global**: The Innovation Engine — software development, AI integration, and legacy modernization. - **CloudNexus**: The Foundation — cloud infrastructure, cybersecurity, and 24/7 enterprise support. - **AI Division**: RAG Systems, Document Intelligence, and Automated Underwriting — from system of record to system of intelligence. --- ## Contact Information - Website: https://i60.co - Legacy Domain: https://isixty.co.za (redirects to i60.co) - Contact Form: https://i60.co/contact - Compliance Suite (Joint Standards 1 & 2 — Audit and Comply + Evidently): https://i60.co/compliance - LinkedIn: https://www.linkedin.com/company/i60-global/ - X/Twitter: https://x.com/i60global - YouTube: https://www.youtube.com/channel/UCZZ3NPWA_zHNf10DxX01aoQ ## Locations - Gauteng, South Africa (HQ) - Western Cape, South Africa