COD Application

Simplifies Health Assessment Bookings for Life Healthcare

i60 global and life health solutions

transform health assessment bookings

In the growing landscape of healthcare, delivering efficient and seamless services is crucial for maintaining high standards of patient care and operational excellence. Recognizing this imperative, i60 Global, as Life Healthcare’s technology solutions partner, developed the COD application.

This pioneering app is designed to streamline the health assessment booking process for clinicians, facilitating the booking of services for company employees or individuals, managing payments, and integrating submissions with SAP. This case study delves into how the COD app has transformed Life Healthcare’s approach to managing bookings, handling payments, and integrating data, significantly enhancing productivity and user satisfaction.

background

Prior to the implementation of the COD app, Life Healthcare’s clinicians encountered numerous pain points in booking health assessments. The traditional process was often laborious, involving multiple steps, extensive manual paperwork, and time-intensive administrative tasks. These frustrations not only hampered clinicians’ productivity, but also detracted from the service experience for companies seeking health assessments for their employees.

our solution

“With this innovative application, Life Healthcare has set a new benchmark in the industry, showcasing how technology can elevate service delivery, operational efficiency, and user experience.”

To address these challenges, i60 Global developed the COD app, providing a comprehensive solution to simplify the booking process, ensuring that the following key features were included:

 

  1. Streamlined Booking Process
  • User-Friendly Interface: The app features an intuitive interface that enables clinicians to quickly and easily book various health assessments.
  • Real-Time Availability: Clinicians can schedule bookings in real-time, ensuring prompt scheduling and minimizing delays.

 

  1. Stitch Payment System

 

  • Online Payments: By integrating with Stitch, the app supports secure online payments, eliminating the need for cash transactions and reducing error risks.
  • Multiple Payment Options: The app accommodates various payment methods, including credit/debit cards and digital wallets, providing users with flexibility.

 

  1. Integration with SAP
  • Seamless Submissions: The app integrates with SAP using Biztalk, enabling automatic submission of booking details and payment information, thereby reducing manual data entry and ensuring accuracy.
  • Data Synchronization: This integration allows for real-time data synchronization, providing up-to-date information and enhancing decision-making processes.

implementation

Initial Deployment

I60 Global conducted a comprehensive needs assessment in collaboration with Life Healthcare to understand the specific pain points and requirements of their clinicians. The COD app was then developed with these insights, ensuring that the app would address the specific needs of their users.

 

Training and Support

To ensure a smooth transition, Life Healthcare provided extensive training sessions for their clinicians, covering all aspects of the app’s functionality. Additionally, ongoing support from i60 Global was made available to address any issues or queries, ensuring continuous user satisfaction and operational efficiency.

 

Feedback and Iteration

Feedback from Life Healthcare clinicians was actively sought and incorporated into subsequent iterations of the app. Regular updates and enhancements were rolled out based on user input, ensuring the app remained relevant and effective.

the result

The introduction of the COD app has led to substantial improvements in the booking and payment processes for health assessments at Life Healthcare.

Key outcomes include:

Increased Efficiency

  • Reduced Administrative Burden: The app has significantly streamlined the booking process, reducing the time and effort required for administrative tasks.
  • Faster Booking: Real-time availability and an intuitive interface have accelerated the booking process, allowing clinicians to serve more clients in less time.

Enhanced User Satisfaction

  • Convenience: The ability to make online payments through Stitch and the seamless integration with SAP via Biztalk have enhanced the overall user experience, making it more convenient and reliable.
  • Accuracy Automated submissions to SAP have minimized errors, ensuring accurate record-keeping and reporting.

Improved Financial Management

  • Secure Transactions: The app’s secure payment system has bolstered financial management, reducing the risk of discrepancies and fraud.
  • Transparent Processes: Real-time data synchronization and automated reporting provide greater transparency and accountability.

conclusion

The COD app has revolutionized the way Life Healthcare clinicians manage bookings for health assessments. By offering a streamlined, efficient, and user-friendly solution, the COD app has addressed the challenges inherent in the traditional booking process and leveraged technology to enhance functionality. This case study highlights the significant impact of the COD app on Life Healthcare clinicians’ productivity, user satisfaction, and financial management, underscoring its value as a critical tool in modern healthcare service delivery.

Through this innovative application, Life Healthcare has set a new benchmark in the healthcare industry, demonstrating how technology can be harnessed to improve service delivery, operational efficiency, and user experience. The COD app exemplifies the transformative potential of digital solutions in healthcare, paving the way for further advancements and setting a precedent for future innovations.

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