Helpdesk & Projects, One Platform
Shared inbox, project boards, client portal, and AI-assisted replies in one workspace — with clear ownership from first request to final update. Email, live chat, WhatsApp, and an embeddable widget all land in the same queue.
Every desk gets its own queue, team, and SLA policy. AI drafts, refines, and summarizes replies; canned responses and automations handle the routine; and a Customer Responded status keeps active conversations at the top of the queue.
Kanban boards with custom stages, segments, checklists, and due dates. A project brief keeps context at the top of the board, and the Library tab holds project notes and files in one place — so work that starts as a ticket can be tracked through to delivery.
Connect Gmail, Outlook / Microsoft 365, IMAP, or WhatsApp Business, or embed a one-line widget with live chat on any website. Clients get a self-service portal with ticket tracking and a knowledge base, and an MCP server plus REST API lets your own systems and AI agents work with tickets directly.
Most teams that handle client requests end up with a helpdesk in one app, projects in another, and email in a third. IntelliDesk brings them into one workspace so every request has an owner and nothing drifts. Connect as many support mailboxes as you need — Gmail, Outlook / Microsoft 365, or IMAP — each with its own desk and team, and measure first response, resolution time, SLA, and CSAT across all of them. It suits IT support, insurance brokers, accounting firms, legal practices, property managers, and any team that runs on client queries. Every feature is included at one flat price, with a 90-day free trial.
