Refund Policy
When you can get your money back, how cancellations work, and how we handle refunds — under South African consumer law.
Effective date: 24 July 2026
This Refund Policy explains how refunds and cancellations work for products and services provided by i60 Group (Pty) Ltd (“i60”, “we”, “us”, “our”), and forms part of our Terms of Service. It reflects your rights under the Consumer Protection Act, 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”).
01At a glance
| Situation | What you can expect |
|---|---|
| Cancel within 7 days of first signing up (electronic transaction) | Full refund of amounts paid, subject to the ECTA cooling-off rules below |
| Cancel an ongoing subscription later | Access continues to the end of the paid period; future renewals stop |
| The service is defective or not as described | Repair, replacement or refund under the CPA |
| Duplicate or incorrect charge | Prompt refund of the error |
02Pricing & currency
Unless stated otherwise, all prices are in South African Rand (ZAR) and include VAT where applicable. The price, billing frequency and what is included are shown before you confirm your purchase. Card payments are processed securely by Paystack, and any refund is made back through Paystack to your original payment method.
037-day cooling-off period (ECTA §44)
Because our sales happen online, you have a statutory cooling-off right: you may cancel a transaction within 7 days of the date you entered into it, without reason and without penalty. Where this right applies, we will refund the amount you paid within 30 days of your cancellation (you may be responsible only for the direct cost of returning anything supplied).
04Subscription cancellations
- You can cancel your subscription at any time from your account or by contacting billing@i60.co.
- Cancelling stops future renewals. Your subscription remains active until the end of the billing period you have already paid for, and you keep access until then.
- Unless the law requires otherwise or we agree in writing, we do not provide pro-rata refunds for the unused part of a billing period that is already underway.
- Annual plans may be cancelled to prevent renewal; where you believe an early refund is warranted, contact us and we will consider it fairly and in line with the CPA.
05Service failures & defects
The CPA entitles you to services performed with reasonable skill and care, and to products that are of good quality and fit for purpose. If a service we provide is materially defective, not as described, or fails to meet the standard the CPA requires, you are entitled to have it put right — which may include re-performance, a credit, or a refund. Please tell us promptly at support@i60.co so we can investigate and make it right.
06Non-refundable items
Except where the CPA or other law requires otherwise, the following are generally not refundable:
- fees for services already fully performed or delivered to your satisfaction;
- once-off setup, onboarding, configuration or custom-development work that has been completed;
- the used portion of a subscription period; and
- third-party fees or charges that we have already paid on your behalf and cannot recover.
This does not affect your statutory rights for defective or misrepresented services.
07Duplicate & incorrect charges
If you have been charged in error — for example, a duplicate charge or a charge after a valid cancellation — let us know and we will refund the incorrect amount promptly once verified.
08How refunds are paid
Approved refunds are made through Paystack to the original payment method used for the purchase. Once we initiate a refund, it typically reflects within 5–10 business days, depending on Paystack and your bank or card issuer. We will confirm by e-mail when a refund has been processed.
09Chargebacks
If you think a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may delay resolution, and we reserve the right to suspend accounts with unresolved disputes until the matter is settled.
10How to request a refund
To request a refund or cancellation, contact us with the details below and include:
- the name and e-mail address on the account;
- the product or subscription concerned;
- the date and amount of the payment (and invoice or reference number if you have it); and
- the reason for your request.
Send requests to billing@i60.co. We aim to acknowledge refund requests within two business days.
11Contact us
Billing & refunds: billing@i60.co
Support: support@i60.co
Pretoria, South Africa
Nothing in this Refund Policy limits your rights under the CPA, ECTA or any other applicable law.